How can we help you?

Claim Agencies information

Claim Agencies etc.: Please contact us via Customer Care and supply us with a Power of Attorney and a copy of a valid picture id of the passenger for whom compensation is requested.

Flight information

• Live arrival and departure times
• Your flight details
• Timetable

Change or cancel

• Change or cancel flight
• About changing and cancelling a flight

Baggage

• Delayed or damaged baggage
• Check-in baggage
• Extra baggage allowance
• Special baggage

Flying Blue or KLM account

• Log in
• Register
• Request KLM account password
• Request Flying Blue password
• Keeping your profile safe

Refunds and compensation

• Ticket
• Extra comfortable seat, à la carte meal, upgrade and extra baggage
• Compensation for additional costs

Complaint or compliment

• Send your complaint or compliment
• KLM Customer Care
• Flying Blue
• BlueBiz